Electricity & Water

Dubai Electricity and Water Authority (DEWA) provides electricity and water products and services for the entire emirate of Dubai. You can easily sign up for a new connection for your new premises at one of the 15 conveniently located DEWA customer care centres or online at dewa.gov.ae. A deposit (calculated based on supplied load), is required when you sign up for DEWA services; this will be refundable when you close your account and leave the property.

Standard DEWA charges are applicable as per its slab system with a fixed rate (fils per kWh and fils per gallon) in each slab, and rates will change based on your consumption. There will be an additional variable fuel surcharge of fils per kWh and fils per gallon, which will be added to the bill. For more information on the slab rate and other charges, visit dewa.gov.ae/tariff/newtariff.aspx.
The electricity supply in Dubai is 220/240 volts and 50 cycles. The socket type is identical to the three-point UK system but most appliances here are sold with two-pin plugs. Adaptors can be bought from any grocery or hardware shop.
In line with global objectives to reduce greenhouse gas emissions, DEWA has an active campaign to encourage everyone to moderate their use of electricity and water (which will also help you save on bills). You’ll find helpful advice and tips on the website, as well as a range of online services; for example, use the consumption calculator to help you manage and conserve your consumption. And, once you register, it’s easy to pay your bills from your new home through one of DEWA’s 20 payment methods.

Your DEWA bill also includes a housing charge from Dubai Municipality; this adds up to approximately 5% of the rental value of your property divided over the course of 12 months.

Failing to pay your DEWA bill by its due date will most likely result in the disconnection of your home’s electricity and water services – often without warning; you will then have to pay a reconnection fee.


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