Both Etisalat and du have a well-developed, technologically advanced telecommunications infrastructure – and they are the sole providers of internet in Dubai. Etisalat is the main Internet Service Provider (ISP), but du primarily serves the newly developed areas and free zones in the emirate. Currently, you don’t get to choose a service provider, rather you must go with whoever your home is pre-wired to; there are plans to broaden the network to each ISP though.

Etisalat services range from a basic Al Shamil broadband connection to an eLife bundle that includes internet, TV and landline.

du services range from the Talk & Surf internet and landline packages to Talk, Surf and Watch packages, which also include digital TV.

Visit any Etisalat or du store to sign up and arrange for a home installation. The whole process takes at least one week.

Prerequisites

• Etisalat or du landline. (See Connecting to a residential landline)
• UAE resident
• Aged 21 or older (for du services). du will also accept an NOC from someone aged 21 or older agreeing to be responsible for your account.

What to bring

Etisalat

• Application form (download from website or complete instore)
• Passport including residence visa (original and copy) 

        OR

• Resident ID (original and copy) 

du

• Ejari-registered tenancy contract or title deed with name and physical address.
• Passport including residence visa (original and copy) 

       OR

• Resident ID (original)

Procedure

• Submit all required documents at service centre.
• Pay the required installation fees for a minimum 12-month contract.
• Engineer is booked to install internet connection at a future date, usually within seven days.
• Billing starts from first log-in or up to 21 days from application.
• Bills are paid monthly.

Etisalat

• Register at e4me.ae to check and pay your bills.

du

• Register at selfcare.du.ae to check and pay your bills.